1. Introduction

Welcome to Genera ("Genera", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit genera.video and use our services.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and email address (provided through Google sign-in)
• Profile photo (from your Google account)
• Payment and billing information (processed securely through Creem)

User-Uploaded Content

When you use our services, you may upload:

• Character photos and reference images
• Reference videos
• Text prompts and generation settings

This content is processed by our AI systems to generate your requested outputs. Uploaded content is stored temporarily to provide the service and is subject to our data retention practices described below.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Referring website
• Pages viewed and time spent on pages
• Usage patterns and feature interactions

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI generation services
• Process your uploaded content through AI models to generate outputs
• Process transactions and manage credit-based subscriptions
• Send administrative information and service updates
• Respond to your comments, questions, and requests
• Improve our website, services, and AI output quality
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud, abuse, and security issues
• Enforce our Terms of Service and Acceptable Use Policy
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

Service Providers

We work with third-party service providers to help us operate our business, including:

• AI model providers (for processing your content and generating outputs)
• Payment processors (Creem)
• Authentication providers (Google)
• Cloud storage and hosting providers
• Analytics services

Your uploaded content (photos, videos, prompts) is transmitted to third-party AI model providers for processing. These providers process your content according to their own privacy policies and data handling practices.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Account data is retained for the duration of your account
• Uploaded content (photos, videos) is retained as needed to provide the service and may be deleted after a reasonable period
• Generated content (AI outputs) is available for a limited time and may expire as described in our service
• Payment records are retained as required by applicable financial regulations
• Usage logs are retained for a reasonable period for analytics and security purposes

You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information and uploaded content
• Data portability
• Object to or restrict processing
• Withdraw consent

To exercise these rights, please contact us at hello@genera.video.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information, including session data and preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some parts of our service may not function properly without cookies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete such information and terminate the associated account.

10. International Data Transfers

Your information, including uploaded content, may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: hello@genera.video
Website: genera.video