When You Can Get a Refund

Subscription purchases are eligible for refunds if ALL of these conditions are met:

• Within 7 days of purchase
• Less than 5% of credits used

A 5% processing fee will be deducted from the refund.

When Refunds Are NOT Available

• One-time purchases: all sales are final
• After 7 days from purchase date
• More than 5% of credits used
• Past subscription time: only unused future time is refundable

How to Request a Refund

Email us at hello@genera.video with:

• Your registered account email (must match the email in our system)
• Order number or transaction ID
• Purchase date
• Payment proof (screenshot of payment receipt or bank statement)

Processing time: 5-7 business days (may vary by payment method).

Note: We can only process refunds for accounts with verified email addresses that match our records.

Special Case: Annual to Monthly

If you accidentally purchased an annual plan instead of monthly:

• We'll convert it to a monthly plan
• Charge one month + 5% processing fee
• Refund the remaining balance

We reserve the right to update this policy. Please review it periodically. By using Genera, you agree to this refund policy.